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Shipping and Return Policy

Shipping Policies and Procedures

UNITED STATES (48 CONTIGUOUS STATES)
The cost for shipping is calculated based off of weight and zip code. Most orders are shipped within 1-2 days and will arrive in 3-7 days using UPS Ground. Two day or Next day shipping may be selected for an additional cost calculated at the time the order is placed.

 

CANADIAN CUSTOMERS
Customer is responsible for Canadian taxes and duties when shipping to Canada addresses.

 

ORDERS CONTAINING 10 OR MORE ITEMS
For orders containing 10 or more items going to one address, please call to place order. Order may be shipped on a pallet, via LTL and cost calculated at the time order is placed.

 

SHIPPING CONFIRMATION EMAILS
We will send you a shipping confirmation email when all or part of your order is shipped that will include the UPS tracking number.

 

Returns

If you are not satisfied with your new X-Stand Product, you may return the UNUSED item within 30 days from order date for a refund or replacement. To qualify for refund or replacement, unused products must be returned in their original packaging with all tags, stickers, and product accessories attached.

 

Return Process:

  1. Contact X-Stand Treestands at 540.877.2769 to obtain an RA number.
  2. Provide us with your order information and reason for the return.
  3. Returns must include the issued RA Number on the box and will not be accepted without this number.
  4. Then return your Unused product, in its original box with all tags, accessories, manuals, stickers, and accessories within 30 days of the purchase date for an exchange or refund.
  5. Non-defective returns will be charged a 20% restocking fee.
  6. Returns without the complete original packaging will not be accepted. Shipping and handling is non-refundable except in the case of defective merchandise.
  7. Shipping and insurance for returned merchandise must be pre-paid by the customer via UPS or FedEx.
  8. Please allow 4-6 weeks from the date we receive the return for credit check. This refund will be less your original shipping fee as well as the 20% restocking fee.

 

Please ship all return merchandise to the following address:

 

X-Stand Treestands
Attn: Returns Dept
RA# ________________
21673 Cedar Ave S
Lakeville, MN 55044